How To Order
The following flow chart for How to Order is for your easy reference.
When the buyer is interested in any items we posted on www.update-tech.com
you can buy them via:
• Sending us an inquiry from the above websites on the items you are interested in and the quantity to be ordered
• Sending us an email on the items you are interested in and your requirements
• Chatting with us on MSN, Yahoo messenger, Skype
• Calling us directly to ask for the assistance of sales representatives
Please kindly view the Contact Us page and the footer of the homepage to obtain the contact details. Normally we will respond within 24 hours after receiving your inquiries and emails.
1. How could I get samples?
In normally way, we can only supply some free samples to the old customers, if you have a FedEx, DHL, TNT, UPS, EMS account No. or other courier freight collectable account and agree to pay the courier freight. While in the first business, we will ask you to pay for the samples and courier freight. We will send the samples to you after receipt of the payment.
2. What is the minimum quantity in orders?
100pcs minimum quantity.
3. How many days to delivery the goods to me ?
Since we confirmed your payment, we will ship out the goods in 1-2 business days, and you will recieve the parcel in 3-5 business days.
4. How long do I need to wait for my payment confirmation ?
If you choose WesternUnion and Money Gram to pay, we will confirm your payment in 24 hours; If you choose bank transfer (Bank Of China), it will takes about 3 days to confirm, as long as we recieved the notification, we will confirm your payment as soon as possible.
5. How can I get your price list?
Please send email or call to inform us which items you are interested in, we will give you our price idea within 24 hours. Sales manager: firstname.lastname@example.org
6. Can you customize my design...if so what is my minimum?
Yes. If you could not find the products from our current products，we can be able to create your design as per your requests, the minimum order quantity is by mutual discussion.
7. What warranty do you provide?
We offer you 1 year warranty for all kinds of products which sell on our site, from the purchase date on our products. You will receive an invoice shipped with your package and 3+ years or all-life warranty should be discussed.
8. How do you package your products?
Basically in plastic tray, static bag or retail box/bag,polybag,blister etc. And if you have the special requirement, we will follow your formula.
9. What's your usual payment term for orders ?
Big amount: Telegraphic transfer ( T/T ) to our company bank account after order confirmation. Small amount: Western union or Money gram (details info from payment)
10. What are the freight transportation ways?
A. Courier (UPS, FedEX, DHL, EMS, etc.)
B. Air-Line shipping
C. Sea shipping transportation.
We can arrange any above transportation way for you.
11. Do you accept OEM & ODM projects?
Yes, OEM & ODM projects are welcome, and we can put your logo on the products, and can provide a reasonable solution for you, you can email to email@example.com